Terms and conditions
GENERAL TERMS AND CONDITIONS
1. GENERAL PROVISIONS
1.1 Under these Terms and Conditions Polpre spółka z ograniczoną odpowiedzialnością, a limited liability company, with its registered office in Poland, Planowa 13/16 Str. 26-600 Radom, NIP number 9482624843, registered in the register of businesses under number 0000869406, called POLPRE provides the Services offered on the website www.qbree.com to the Client.
1.2 The terms and expressions set out below shall have the meanings ascribed herein:
1.2.1 ‘Terms and Conditions’ means the general business terms and conditions of POLPRE, as set out below;
1.2.2 ‘Client’ means the person, company, organisation, statutory or corporate body for whom POLPRE has agreed to provide the Services pursuant to these Terms and Conditions;
1.2.3 ‘Services’ means the translation, transcreation, graphic design, marketing consultancy, content writing, copywriting, executing digital advertising campaign, email marketing campaign, localisation engineering or other related services required by the Client from POLPRE as specified in Quote;
1.2.4 ‘Quote’ means the order outlining Services offered by POLPRE, accepted or approved by Client, requesting POLPRE to perform the specified Services to the Client;
1.2.5 ‘Source Materials’ means any documents, materials, graphics or other items, in any format, provided by Client to POLPRE for the purposes of the Services performance;
1.2.6 ‘Service Provision’ means the result of the Services performance, i.e. the final, translated, formatted and/or localised version of the Source Materials or other work product provided by POLPRE to the Client in fulfilment of a the Services specified in the Quote;
1.2.7 ‘Price’ means the price POLPRE charges the Client for the performance of the Services, as described in the Quote.
2. ESTABLISHMENT OF CONTRACT
2.1 The contract may be established by traditional means i.e. order, acceptance or approval expressed in writing, as well as electronically – by e-mail or via the Internet. The Quote must define the Client, the Services, the Source Materials, details of the ordered Service Provision, the time limit, the Price and any special requirements of the Client.
2.2 The contract may be established via the POLPRE staff, as follows.
2.2.1 The Client communicates his request to POLPRE in writing.
2.2.2 In response to the request, the Client receives a quotation of the requested Services through e-mail. The Price from a quotation is exclusive of VAT.
2.2.3 The Client requests the Services by way of acceptance or approval given to the quotation, expressed to POLPRE in writing or electronically.
2.3 Acceptance or approval given by the Client to the quotation imply the unreserved acceptance of the Terms and Conditions.
2.4 Notwithstanding any other provision to the contrary, POLPRE shall be entitled to require the conclusion of the contract in a written form.
2.5 In any case of order cancellation, regardless of the cause, the Client must pay a portion of the remuneration equivalent to work already performed by POLPRE.
3. PAYMENT TERMS
3.1 The Price, increased by any applicable taxes and charges associated with the Services, is payable in Euros, US dollars, GBP or PLN within the term agreed between POLPRE and the Client and specified in the Quote.
3.2 The Price increased by the abovementioned extra costs will be invoiced within 7 days from delivery of the Service Provision to the Client or performance of the Services unless the duration of the work exceeds one month. In that case, POLPRE shall be entitled to invoice for a due proportion of work completed in that month period.
3.3 Payment may be made by bank transfer in accordance with the payment terms specified herein.
3.4 Notwithstanding any other provision to the contrary, POLPRE shall be entitled to require prepayment up to the total amount of the Price prior to commencement of the Services.
4. COPYRIGHT
4.1 All copyright and other commercial intellectual property rights arising out of the performance of the Services shall vest with the Client. Subject to any provisions to the contrary, the Client shall acquire exclusive rights over the Service Provision.
4.2 Title to the copyright and other commercial, intellectual property rights of any Service Provision prepared by POLPRE shall not pass to the Client until all sums owed by the Client to POLPRE under the contract have been paid in full.
4.3 The Client warrants to POLPRE that no copyright or other commercial intellectual property right belonging to a third party shall be infringed by the performance of the Services, in particular by processing of Source Materials delivered by the Client to POLPRE.
4.4 POLPRE shall treat the Source Materials as sensitive and confidential. As such, POLPRE shall use the Source Materials for the sole purpose of providing the Services requested by Client. The Source Materials shall remain the sole property of the Client, but POLPRE shall be entitled to retain copies of the Source Materials and of the Service Provision for its records.
5. COMPLAINTS
5.1 POLPRE shall perform the Services using reasonable skill and care, and of a quality conforming to generally accepted industry standards and practices. The Services in the scope of the translation will be a true and complete translation of the original information and a true representation of the original information provided, however, that such services are subjective, and the original information may be ambiguous. In such case the provided translation will reflect ambiguities contained in the original information.
5.2 The Client shall be required to notify POLPRE in writing, by phone or via e-mail of any complaints about the Service Provision or the Services rendered by POLPRE as soon as possible, but no later than within 30 days after the said Service Provision is delivered or the said Services are performed or within other period of time specified in the Quote. If the Client fails to notify a complaint within the period specified above, the Client shall be deemed to have fully accepted the Service Provision or the Services performed by POLPRE.
5.3 Notification specified in clause 5.2 above shall not release the Client from its payment obligations.
5.4 In the case of a justified complaint, POLPRE shall be obliged to improve or substitute the Service Provision or the Services in question within the timeframe agreed with the Client. POLPRE’s sole obligation with respect to the following errors in the Service Provision: clearly incorrect translation of word or information, omissions of word or information, typos, grammatical errors and failure to render the Services according to the contract, including failure to create the Service Provision, shall be corrected at no cost. The final Service Provision shall be delivered to the Client or such corrected Services shall be provided to the Client.
5.5 Notwithstanding the foregoing, POLPRE shall have no obligation to make corrections to the Service Provision if Client has amended or in any other way altered the Service Provision since its delivery.
5.6 POLPRE shall have no further liability for any errors in the Service Provision, in the Services or for breach of the warranty in Section 5.1 other than that expressly stated in Section 5.4. POLPRE is not responsible for any printing or production costs which the Client may incur as a result of errors or a breach of the foregoing warranty.
5.7 If POLPRE is unable to make the required improvements to the Service Provision or to the Services, it may grant a discount to the Client.
6. LIABILITY
6.1 Subject to Section 5, POLPRE provides the Services without warranty of any kind including but not limited to the implied warranties of merchantability, fitness for a particular purpose, non-infringement and without making any warranties that the Service Provision shall be accurate, correct, usable, reliable, meet Client’s expectations, be free of defects and secure.
6.2 In no event shall either party be liable hereunder for any forms of loss or damage, such as consequential, special, incidental, punitive or indirect damages of any kind, or for lost profits, data or business, even if the other party has been advised of the possibility of such loss or damages.
6.3 With the exception of breach of confidentiality, intellectual property violations and infringement claims, the liability of POLPRE hereunder shall be limited to direct damages and shall not exceed, in the aggregate, the fees actually paid for Services pursuant to the Quote, which is the subject of the claim.
6.4 The Client hereby undertakes to indemnify, defend, and hold harmless POLPRE, its owners, directors, officers, members, employees, representatives, agents, successors, and assigns against any claims, damages, costs, and expenses, including legal fees, expert fees, and costs that may arise out of or incident to the Service Provision, the Services, the Source Materials, this contract, infringement of copyright, trademark, patent, intellectual property, or proprietary rights of any nature whatsoever, in each case to the extent they are not directly caused by an intentional fault of POLPRE, and waives any claims concerning POLPRE and the above mentioned persons for damages Client may suffer under these circumstances.
7. PRIVACY POLICY
7.1 POLPRE guarantees complete protection of personal data provided by Client and shall ensure that, during the performance of the Services, it will at all times comply with relevant provisions of the Polish Personal Data Protection Act of August 29, 1997and Regulation of the Minister of Internal Affairs and Administration of 29 April 2004 regarding personal data processing documentation and the technical and organisational requirements for the IT equipment and systems processing personal data.
7.2 POLPRE treats in strict confidence the Clients’ data received under the contract and uses this data exclusively for the purposes of the Services performance, including for the purposes of invoicing and settling accounts in connection with the Services.
7.3 Data provided by the Client to POLPRE is given voluntarily. Upon order of the Services in the Quote, the Client consents to POLPRE recording such data which is necessary to perform the Services. POLPRE is entitled to delete personal data coming into its possession.
7.4 POLPRE will at any time provide information on the data it handles at the request of the Client, who is entitled to access, alter, correct or delete the data at any time. The relevant request may be provided via an e-mail, a letter sent by post or personally. Such information shall not be passed on the phone if the speaker’s identity cannot be verified.